Terms and Conditions

 Terms and Conditions

Please read these terms and conditions before the purchase of any goods.

Throughout these Terms and Conditions Flooring Clearance Depot may be referred to as, "we", "our", "us" or "FCD". Nothing in these Terms and Conditions are to be interpreted as excluding, restricting, or modifying the consumers rights under Australian Consumer Laws.

Flooring Clearance Depot will consider these Terms and Conditions as read and understood once purchase is made.

Floating floor covering is not prescribed under the Home Building Legislation in NSW but are subject to implied Australian Consumer Law (ACL) statutory warranties provisions. This often forms part of the residential building contract and are considered defective if not installed to the manufacturers installation specifications and are in breach of implied statutory warranty provisions of Australian Consumer Law.

Payments

•All payments must be made in full in order to secure products we do not take deposits

•Payments must be made via either bank transfer, cash,credit card, or EFTPOS.

•All card transactions will incur a 2.2% surcharge

• Flooring clearance depot will not release stock without full payment being made.

•Delivery fees apply for all deliveries outside of Broadmeadow 2292.

•All sales include Goods and Services Tax (GST)

•All invoices and payments are in Australian Dollars (AUD)

Delivery

•Deliveries can take between 2-10 business days.

•Flooring Clearance Depot will make every effort to complete deliveries by the estimated date but can not be held responsible for delays due to circumstances out of our control or safety, in this case we will complete the delivery as soon as reasonably possible.

•Flooring Clearance Depot will notify the customer of any delays regarding their delivery.

•Delivery includes dropping products to the door. For the safety of our delivery team, they will not bring the products inside, placing in a garage is an exception.

•An adult must be present at the time of delivery.

•It is the customers responsibility to ensure there is appropriate storage area which is dry and secure, if the point of delivery is unattended, our delivery team will leave the goods in a place deemed safe. Flooring Clearance Depot will not be held responsible for damage or theft due to the goods being left unattended.

•Delivery times given are an estimate only. Time allowance for traffic incidents must be considered.

•Flooring Clearance Depot photographs goods and locations where deliveries are left. Any damage to the goods after delivery is completed is the responsibility of the customer.

•The Delivery Team requires a safe,clear and unrestricted pathway from truck to delivery point. This includes but not limited to, adequate space for the truck to park safe and legally, pathways free of obstacles, steep gradients, narrow access points, vehicles and other hazards.

•If the Delivery Team determines that access is unsafe and obstructed to complete the delivery without risk of injury or damage, the delivery may be aborted at the delivery team’s discretion. In such circumstances, the delivery will be rescheduled for the next available date.Additional re-delivery fees may apply.

•Flooring Clearance Depot offers delivery Monday-Friday between 9am-4pm ONLY.

Installation

•Flooring Clearance Depot does not provide installation services. Any installation of products purchased from Flooring Clearance Depot is arranged independently by the customer.

•Flooring Clearance Depot is not responsible for any damage done to products or any installation errors that have occurred by the customer themselves or any installers.

•Where installers are recommended or referred by Flooring Clearance Depot, such recommendations are provided as a courtesy only. Flooring Clearance Depot does not employ, supervise, or control these installers and accepts no responsibility or liability for their workmanship, conduct, scheduling, pricing, or any issues arising from installation.

•All matters relating to installation, including but not limited to site preparation, product suitability, installation methods, workmanship quality, and compliance with manufacturer guidelines, are the sole responsibility of the installer and the customer. Any defects, damage, or losses resulting from installation must be addressed directly with the installer

•Any advice, recommendations or information is given in good faith only. The customer should do their own research to ensure the product and installation is suitable for the areas.

Returns and Refunds

•Change-of-mind refunds on clearance items are not available unless the product is faulty or defective.

•Regularly stocked items may be accepted for a refund however there is a restocking fee of 25% that will occur.

•Returned goods must be in their original condition, unused, unopened and suitable for resale.

•Upon return, our team will inspect the goods to determine weather they are in acceptable condition, Flooring Clearance Depot reserves the right to refuse a return is the product is damaged,opened,used,altered or showing any signs of wear.

•Returns and refunds will only be issued once the returned goods are inspected and approved by the Flooring Clearance Depot Team.

•Returns and refunds will only be issued with a receipt of original purchase.

General Terms and Conditions

•Any advice, recommendations or information is given in good faith. Flooring Clearance Depot accepts no responsibility or liability for any damage or loss suffered by the customer due to the reliance on this advice, recommendations or information give.

•Colour selection is solely the choice of the customer, Flooring Clearance Depot does not take responsibility for incorrect colour selection.

•It is the customers responsibility to provide quantities of flooring they require. Flooring Clearance Depot does not take responsibility for incorrect measurements or incorrect quantity of products.

•Any imperfections, damage or manufacturing errors are to be reported to Flooring Clearance Depot via email with photographic evidence within 7 days of purchase.

•Variation of colour is expected and is not a defect in the product.

•Flooring Clearance Depot is not a 24 hour service, all phone calls, emails and messaged will be answered during business hours.

•Colours are to be chosen by seeing the product in person as variances can occur in example photographs.

•Engineered timber and oak flooring are made from natural materials and differ in colour, texture, and naturally occurring features within and between individual batches of the same species.

•Allowances of 8-10% for floating flooring and 20-25% for herringbone and chevron parquetry should be considered while purchasing.

•Samples, images, and printed materials are indicative only, colour may vary from samples due to age and condition.

•The colour of engineered timbers may change overtime due to UV light and oxygen exposure.

•Minor splits and wood cracks are naturally occurring in timber products.

•All floating flooring products are not suitable for wet rooms such as bathrooms, saunas, rooms with damp concrete or rooms with drains.

•Never use steam mops, steel wool or wax polish on floating flooring. 

•Certain food and beverage spills such as, oil,wine,coffee,tea,condiments and curry may permanently stain the floor and cause colour variation.

•Sanding and refinishing engineered timbers will void manufacturers warranties.

•All timber, hybrid and laminate flooring products are intended for indoor residential us only.

•Hybrid flooring is surface waterproof for everyday spills, not flooding or prolonged water exposure.

•Laminate flooring is surface water resistant only. Spills should be cleaned up in a timely manner to avoid prolonged moisture exposure, swelling and delamination.

•Hybrid and laminate flooring must be installed as a floating flooring only and should never be pinned or glued directly to the subfloor.

•Final appearance of flooring may vary depending on subfloor preparation, installation method, room dimensions, lighting conditions and surrounding decor.

Warranty

•Manufacturers warranties are solely upheld by the manufacturers and in no way upheld by Flooring Clearance Depot.

•Flooring Clearance Depot will only use the manufacturers warranties or recommendations as a guide and can no way agree or disagree with their findings.

•Flooring Clearance Depot does not offer, administer or extend any warranty beyond that supplied by the manufacturer.

•If you believe your flooring qualifies for repair or replacement under manufacturers warranty, Flooring Clearance Depot must be notified within 30 days of noticing the issue with proof of purchase. We will then contact the authorised distributor to determine appropriate next steps, which could include an inspection of the installed flooring.

Advertising Disclaimer

•All advertising, promotional materials, product descriptions, images, specifications and pricing published by Flooring Clearance Depot including in-store signage, brochures, social media, websites, and Third- party platforms are provided in good faith and general informational purposes only.

•While reasonable care is taken to ensure accuracy, errors and omissions may occur, Flooring Clearance Depot does not warrant that advertising material is free from inaccuracies, typos or technical errors.

•Advertising displayed on social media platforms, search engines or third-party websites may not reflect current pricing, stock availability or promotions.

•Images depicting installed flooring may include professional installation, styling, lighting and editing enhancements.